- Amazon has just reached a settlement of $ 2.5 billion in the Federal Trade Commission (FTC)
- Of the total amount, $ 1.5 billion. US will cover customer compensation
- Many Amazon Prime users may have the right to compensation, but there are several warnings
Amazon Recently I decided to settle in his big business against the FTC (Federal Trade Commission), agreeing to a huge payment of $ 2.5 billion instead of continuing the trial.
The accusations against Amazon included that the company made it difficult to cancel the Prime subscription and that it enlisted people on a subscription without fully informed consent. Amazon did not recognize any violations in this case, but decided to resolve, and not collide over the years of appeal.
According to FTCA historical settlement of $ 2.5 billion includes a civil fine of $ 1 billion – the largest FTC in history. The remaining 1.5 billion dollars will cover customers.
That's all you need to know to find out if you have the right to compensation and how to claim it if you do it.
What happened to the settlement of Amazon Prime?
IN The complaint was filed in June 2023FTC claimed that Amazon “deliberately deceived millions of consumers who unconsciously registered in Amazon Prime.”
The complaint states that Amazon used “dark patterns” to force people to register or update their main subscriptions. Moreover, FTC argued that the abolition of the main subscription was too complicated, and there are too many obstacles to the way.
Amazon denies some kind of offense, but he agreed to review how Prime is presented, revealed and canceled. IN statementThe company representative said: “Amazon and our leaders always followed the law, and this settlement allows us to move forward and focus on innovations for customers.”
FTC provides historical settlement of $ 2.5 billion against Amazon. The agency claimed that Amazon used deceptive methods for registering consumers for Prime subscription and complicated the cancellation: https://t.co/c6e1tpigdiSeptember 25, 2025
How great is the Amazon Prime return? Settlement is allocated 1.5 billion dollars. The United States is specifically for consumer compensation, but, of course, the actual amount that one person can receive is limited.
According to FTC, millions of Amazon Prime users may have the right, so the payment amount will be limited to $ 51 per person. This figure is based on the fact that the reimbursement pool is distributed on all approved claims, so not every user will certainly receive the maximum amount.
Who will apply for the Amazon Prime return?
To get the right to compensation for Amazon Prime, you need to subscribe to service from June 23, 2019 to June 23, 2025.
If you tried to cancel Prime during this period of time, but ultimately did not do it, you also have the right. The attempt to cancel was defined as the launch of the process, but not to complete it, or to experience a desire to stay signed. Settlement applies only to customers in the United States.
How do you check when you registered in Prime? Go to the Amazon application (or web site) and go to Account> members and subscriptionsThen click 'History of payment'You can scroll down to see your main payment story.
How will a return process be processed?
Axios Reports that there will be two waves of payments. Regardless of the wave, only certain customers will be qualified.
Regardless of whether you get your return automatically or not, depends on which group of customers you belong to.
The first group that has the right to automatic payment includes Amazon Prime subscribers, who signed through a “contested stream of registration”. In other words, the process that made it difficult to cancel your subscription. This applies to any version:
- Universal page of the main solution
- Delivery selection page
- The main stream of enrollment in the video
- One page design
Acceptable customers also cannot use more than three main advantages during their subscription. This means advantages that you would not get without being the best participant, and, according to the visible, includes the primary flow transmission of video or free delivery.
If you are part of this first wave of payments, you do not need to file a lawsuit. Amazon will distribute payments depending on the total amount of membership fees paid during your subscription (maximum $ 51), and you can count on receiving payment within 90 days.
The second group of customers will have to apply for a refund. To get qualifications, you need to register using the contested enrollment flow (as indicated above) or unsuccessfully try to cancel the subscription. You also cannot use any of the main advantages more than 10 times during any 12-month subscription period.
Clients who fall under the criteria for the second wave of payments will have to fill out the form.
Amazon Prime return process
At present, we are only on the first wave of the process, where automatic compensation will be processed for those who are enrolled in the “contested stream of registration” (see above) and used no more than three main advantages during the 12-month period.
Unfortunately, the second wave will have to wait, since Amazon has not yet sent the refund form or created the website with detailed information about the claim process. It will be available only after all Wave One customers will receive their payments.
As soon as the website is live, you can obviously get access to it from Amazon and Amazon Prime, according to FTC.
Within 30 days after Amazon settled his automatic payments, anyone who has the right to this second wave will be notified by e -mail (and by mail). This will tell you how to fill out the form, and you will have 180 days for this (from the date of receipt). Email should contain links to a website where you can submit an application.
You can do this by e-mail, a first-class post office or directly on the Web Site Amazon Settlement. It is currently unclear when this second part of the process begins, but we will update this leadership as soon as he does it.
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