With over 100 different brands to compare as of the end of 2025, choosing an NBN provider you know will provide reliability and (perhaps more importantly) accessible maintenance can be a challenge. And even if you think you've found your ideal supplier in terms of speed and pricing, there may often be unresolved issues. For example, if you encounter any technical issues during initial setup or in the future, can you be sure that you will receive the support you need?
One NBN provider that prides itself on ticking all of the above boxes is Toss. This Australian-owned and operated telecoms company isn't just our favorite here at TechRadar, but its strong reputation for affordability and service has earned it numerous Product of the Year awards (from prestigious brands like Finder, WhistleOut and Mozo), as well as a legion of happy customers – and they don't shy away from singing its praises. Here's why you should consider I switch to flip for your home internet service and join thousands of other satisfied subscribers.
Great price above all
Perhaps the biggest reason we're such fans of the Flip is its value. Given that the vast majority of NBN providers now promise top plan speeds (or close to them), in our opinion, it makes sense to choose a provider that is competitive when it comes to prices.
Flip has all that and more – especially right now, as it's currently offering 8-month introductory discounts on two of its most popular speed tiers, NBN 25 and NBN 500. Generally speaking, when internet service providers (ISPs) offer discounts when you sign up for their plans, they're for 6 months or less, but Flip is constantly striving to offer exceptional value, and so it's adding an extra couple of months on top for even bigger savings.
What's more, these discounts are on top of the already affordable Flip plan prices, so even when the introductory discount comes to an end, you can rest assured that you're getting a super-competitive price for your NBN service.
The 8-month discount on the NBN 500 plan is particularly noteworthy as it makes this newly released speed tier affordable for many. It costs just AU$69 per month for the first 8 months and then reverts to the regular ongoing price of AU$83.90 per month. The average monthly cost of an NBN 500 plan at the time of writing is just over AU$93 per month, so in both cases the Flip is well below this benchmark.
What's more, Flip offers new customers a 14-day satisfaction guarantee, which means if you're not completely satisfied with the service you receive, you can leave for free. While NBN providers don't lock you into a contract meaning you can leave after just 1 month, that's fine, it's rare to find a completely risk-free, zero-cost guarantee like this one.
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Fast and friendly support
In most cases, you shouldn't have any problems connecting to the Flip, but this is technology we're talking about, so as we all know, it's only natural for the occasional problem to arise. With Flip NBN you'll never be left behind with a professional, well-trained and friendly support team.
Technical support is available 7 days a week by phone, email and self-service portal. You can also log a support request on the Flip website and ask an agent to call you back at a specific time and date—no more waiting for hours or changing your plans to avoid missing a call.
However, Flip's commitment to providing top-notch customer service goes beyond its list of communication methods. The telecommunications company ensures that every member of its customer support team goes through a rigorous training program to ensure everyone has the same technical knowledge to offer solutions to problems as quickly as possible. Not only does this mean that in most cases you won't need to escalate the problem to someone higher up the chain, but it also means that you'll be talking to the same employee until your problem is resolved.
Flip's philosophy for its support team is that customer concerns should be treated as if they were coming from a friend or family member. This means that they will try to resolve any issues quickly and without fuss, keep the customer informed of any updates as they arise, and follow up on case closure to ensure that it has been resolved to the user's satisfaction.
Satisfaction by example
And you don't just have to take our word for it. Flip has thousands of positive user ratings on ProductReview.com.au. This is especially noteworthy when you consider that most people only leave reviews if a product or service doesn't meet their expectations – so the fact that so many users took the time to leave a positive review for Flip speaks volumes.
Numerous satisfied customers have even taken the time to comment on their positive experiences with this telecommunications company. Many not only praise the internet services they receive, but even go as far as thanking various team members who helped resolve their technical issues.
What is perhaps even more encouraging is the variety of names mentioned. In our experience of studying reviews of other NBN providers, one or two names are mentioned most often. Flip was rated highly by several team members, highlighting how thorough and valuable the telco's ongoing training is when it comes to ensuring the tech team has the tools and knowledge to provide top-notch customer support.
How to register
If you're looking to switch to an NBN provider that offers very competitive prices on data plans but still offers excellent customer service, go to Turn the site over to view our full selection of NBN plans.
