An exceptional 7,200 motorists, most of them broken down, were forced to call CAA-Quebec last Monday, a scenario that has been repeated since the start of the cold season.
“We've had extreme cold since the beginning of winter, even before winter, in late fall. We had some very busy days in early December too. 3,000, 4,000, 5,000 services a day,” explains communications director Nicholas Ryan.
This represents an average daily increase ranging from 36 to 130%. CAA-Quebec teams typically process 2,200 vehicles per day across the province.
Returning to work and school on January 5th created even more challenges. 300% increase, most often to recharge a dead battery.
“Mondays are usually busy because the garages are closed on weekends. So we're coming back after a 14-day weekend,” explains CAA-Quebec assistant director Alexandre Morin. This year is still special. I think it will be the busiest day in three years.”
The demand was so great that even communications staff had to help out in the call center. In days like [lundi]we can increase the number of patrols to 1200 people. [déployées] on the way, what's happening [mobiliser] a significant part of our capabilities. We will also be looking for the majority of partner fleets to help us,” says Mr Ryan.
What about electric vehicles?
For electric vehicles, the organization advises owners to fully charge the battery before hitting the road. They must also provide sufficient recharging time, especially in extreme cold, to maintain autonomy.
According to CAA-Quebec, electric vehicles are no more likely to break down than gasoline models, but troubleshooting them can be more difficult.
“Your electric car no longer has power, you can’t open the doors, you can’t open the hood,” Mr. Morin recalls.
The latter adds that to open the hood of a car that no longer has a battery, “it is necessary to remove part of the bumper to strengthen it. […] Usually when they have a breakdown, it goes to the garage.”
How to avoid breakdowns?
CAA-Quebec reminds motorists of some simple tips:
- Make sure the gas tank is at least half full. Low fuel levels increase the risk of lines freezing, which can damage the fuel pump.
- Use an engine heater, which helps maintain engine components at proper temperatures and makes starting easier in cold weather. A three-hour connection is usually sufficient.
- The start attempt should take no more than ten seconds. If the engine does not start, wait 30 seconds before trying again by fully depressing the gas pedal.
