I left the government service five months ago and still haven’t received my pension. I have complained to the Civil Service Pension Scheme (MyCSP) several times, but This doesn't answer.
Pensions The Ombudsman says they need evidence that MyCSP did not respond to my complaint. How can I provide evidence of non-response?
emergency, Manchester
MyCSP was criticized for service failures in June by the National Audit Office after a sharp increase in the number of complaints. Delays in the accrual and payment of pensions were an area of concern.
The company ran the scheme on behalf of the Cabinet Office until Capita took over the contract this month. The Cabinet Office told me that they are waiting for information from your employer. In the meantime, your employer has informed you that this was granted several weeks ago.
MyCSP stated that it provides high standards of service, but did not comment on your experience. In any case, your backdated pension of £21,300 was paid six days after I requested the delay.
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