Businesses’ use of AI comes with plenty of stops and starts

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On the agenda today:

But first: Make AI work for you.


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At the Davos conference in January, Marc Benioff asked the crowd of luminaries whether AI is a fundamental human right.

Here's another question: can this bring him money?

Last year he talked about artificial intelligence agents, and that enthusiasm helped push the company's shares to a record high in early December. However, Salesforce is not joining the AI ​​club this year. Its shares fell about 28%.

Business Insider Ashley Stewart reported on the company Project “Agentforce”which represents Salesforce's big bet on AI agents.

“Inside the company, some current and former employees say teams constantly struggle to deliver on Benioff’s public promises about what their AI products can do,” she wrote.

Her insightful article showed how difficult this evolution can be, even for the companies involved in it.

“It’s very, very difficult—even for people working on products—to understand the difference between what we say in the demo, what’s on the roadmap, and what’s actually in production,” one senior employee told Ashley. “Just figuring it out is a full-time job.”

Meanwhile, my post on LinkedIn this story caused heated debate.

At Business Insider, we actively report on how AI is and isn't helping people in business. And we're not just looking at large companies.

New series, Small teamsshows entrepreneurs trying to use AI to beat incumbents. Our Tim DeSoto profilemost recently, Walmart is an example.

DeSoto is launching an artificial intelligence-powered shopping app that he hopes will help shoppers this holiday season. Contact BI Agnes Applegate if you have a similar story to share.

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