My mother was diagnosed with Dementia a few years after moving to the UK from continental Europe to work.
We have tried many ways: for some time she lived with a friend, but this had to be put an end when we found that he had subjected her to sexual violence; She lived with me, but it became impossible, because due to illness she became cruel. In the end, we transported her back to his homeland, where she has a house and hired a nurse.
This agreement collapsed when my mother invited the stranger to move to her and refused to let in Care worker or someone else in the house. The man financially exploited it, and then disappeared.
She suffered She had a mental breakdown, and after repeated attempts to set fire to her house had to be divided. She'Now she is in the nursing home in her native country. The court appointed me her legitimate guardian where she lives now.
I needed to close Barclay check Which she opened when she moved here, since she no longer lives in the UK and, therefore, has no more entity to banking services.
However, since April, I have been trying my best to find out from the bank’s employees what documents they need to confirm my legal guardianship. I have repeatedly reported that they needed only the original court order or that they need a transfer of a court order recommended by the service that cost me 650 pounds.that they need a certified translation and apostille (official certification of the document in a foreign language) of the court ruling.
I paid 150 pounds of the sterling bureau of translations for the certification of the translation and flew back to his homeland to get an apostille on the original document from a notary public, but they told me that in fact an apostille was needed precisely on the translation.
No notary will certify foreign– Language translation. The situation became darker and darker, and in the end I cried in a branch.
After several weeks of persuasion, they ultimately gave me a list of documents that Barclays could “be”, but it is ambiguous, and I am afraid to get the wrong documents again. Please help.
The name is hidden
I decided in detail to publish a report on the painful decline of your mother to emphasize how important it is to close the account and how painful Barclays employees were a painful ignorance of Barclays. However, I did not mention the name of your native country to minimize the likelihood that your mother is identified.
The orders on the establishment of legal guardianship issued by foreign courts are not unusual, and this contradicts the belief that Barclays, apparently, does not have a procedure for consideration. Not only did the Barclays employees seemed to come up with this along the way, they were silent all day after you obeyed their last whim requiring you to chase progress. Of which there was not one.
It took the headline to be the prospect of to encourage Barclays to give clear instructions plus the payment of goodwill in the amount of 150 pounds for the distress. It says that now he has documents necessary for closing the account. The representative said: “We are very sorry for the service. [the customer’s daughter] experienced. We had to clearly explain the necessary additional steps. ”
British account problems too
Closing an account of a person who has lost mental abilities can also be a useless task for British citizens, since OK Found from Oxfordshire.
LC’s husband is sick with Alzheimer's disease and lives in a nursing home. L.S. He registered a long -term power of attorney that allows her to manage his affairs, and in April she wrote to their Bank Galifax with the question whether she could combine her personal account in another bank with a common account of a couple in Galifax.
“I need to reduce the number of banks and accounts for which I am responsible,” she writes.
Galifax insisted that a joint score should be open to her sole name before a merger occurs, and that her husband would have to sign a form allowing the removal of his name. “He can no longer sign with his name, and even if he could, he would not understand what he signed,” she writes.
LC called to explain himself, and he was told to visit the branch. Employees of the branch could not help, the letter was unsuccessful, like the second and third.
When I doubted his behavior, Galifax admitted that he gave LC the wrong advice on the transition requirements. Now he allowed her to merge and paid compensation in the amount of 350 pounds.
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