Late Monday, Amazon announced that connectivity issues affecting multiple platforms using its Amazon Web Service or AWS had been resolved after causing complete chaos for much of the day.
In a statement Monday evening, cloud computing company Amazon said all widespread website outages that began just after midnight on the West Coast on Monday have been resolved and that all services have returned to normal.
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Application for website read:
October 20, 15:53 PT. Between 11:49 pm PT on October 19 and 2:24 pm PT on October 20, we experienced increased error and latency rates for AWS services in the US-EAST-1 region. Additionally, issues with services or features that use US-EAST-1 endpoints, such as IAM and DynamoDB global tables, also occurred during this time. At 00:26 on October 20, we determined that the event was caused by DNS resolution issues for the regional DynamoDB service endpoints. After resolving the DynamoDB DNS issue at 2:24, services began to recover, but we subsequently experienced a disruption in the internal EC2 subsystem, which is responsible for launching EC2 instances, due to its dependency on DynamoDB.
As we continued to troubleshoot the launch of the EC2 instance, the Network Load Balancer health checks also deteriorated, resulting in network connectivity issues in several services such as Lambda, DynamoDB, and CloudWatch. We restored the Network Load Balancer health check at 9:38 am. As part of recovery efforts, we have temporarily limited certain operations such as launching EC2 instances, processing SQS queues using Lambda event source mappings, and asynchronous Lambda calls.
Over time, we reduced the throttling of operations and simultaneously worked to resolve network connectivity issues until services were fully restored. By 3:01 p.m., all AWS services were back to normal. Some services, such as AWS Config, Redshift, and Connect, still have a backlog of messages that they will finish processing within the next few hours. We will share a detailed AWS report from the event.
In short, if you're having trouble using Amazon, Ring, Zoom, Snapchat, Canva, Venmo, T-Mobile, Life360, and others, this nightmare should end.
The following post on X does a great job of showing how many sites were affected by the massive outage.
URGENT: Amazon Web Services
A massive AWS outage early this morning took major websites and applications offline for several hours.
Tracking site Downdetector has received more than 8 million reports worldwide. pic.twitter.com/Fgtzt2hW1x
— Morning beer ☕️ (@MorningBrew) October 20, 2025
The second post provided a list of affected sites and the huge number of companies using AWS that died due to the outage, which is shocking. The list includes companies such as Lyft, Google, Delta Air and The Associated Press, to name a few.
Amazon $AMZNAWS is still down.
Here are some of the affected sites:
Adobe Creative Cloud
Air table
Amazon (including Alexa and Prime Video)
Apple Music
Asana
AT&T
Battlefield (EA)
Flashing (Safety)
Enhance Mobile
Canvas
ChatGPT
chime
Kinbase
CollegeBoard
Dead by daylight
Delta Air…— unusual_whales (@unusual_whales) October 20, 2025
After people woke up unable to use their various platforms, Amazon issued a statement confirming we weren't making things up, noting that it was experiencing what the company called “connectivity issues” with several popular websites and apps.
Amazon is confirming new “connectivity issues” following widespread outages across several popular websites and apps. Follow updates in real time.https://t.co/yrzMctskiB
— CNN (@CNN) October 20, 2025
Internet performance monitoring company Catchpoint CEO Mehdi Daoudi told CNN that the consequences of a massive service outage would cost “hundreds of billions.”
CNN reported:
“This incident highlights the complexity and fragility of the Internet, and how every aspect of our work depends on the Internet,” Dowdy said in a statement to CNN. “The financial impact of this disruption will easily reach into the hundreds of billions due to the lost productivity of millions of workers unable to do their jobs, as well as the halt or delay of business operations, from airlines to factories.”
So, the good news is that after a chaotic Monday, everything is fine. The bad news is that we just learned that too many companies are using the same web service. They may want to fix this to prevent similar major platform failures from happening again.
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