I ordered 1,500 pounds of Sterling Singapore dollars from Travel FX on July 5.
The money was taken from my account, and the delivery should have been the next day Royal Mail. The money did not arrive, and Travel FX insisted that, as it was with Royal Mail, it was outside His hands.
I was forced to buy another 1,500 pounds from another supplier. Travel FX insists that I should wait for the Royal Mail investigation, and that I will only receive compensation if the Royal Mail is completed It was guilty and repayed by Travel FX.
When I complained about the delay, Travel FX told me that patience would be the most economical for me for meField
CS, Farnborough
Travel FX persistence is that the compensation lies in the hands of his subcontractor, Royal Mail, is supported by its conditions, which transfer the responsibility for the inability to fulfill the contract for Royal Mail. It is Royal Mail that takes place for investigation if the money in its possession is missing, and in order for Royal Mail to decide whether the insurance payment for Travel FX is related.
If Royal Mail decides that it is impeccable, you will remain empty -handed.
Moreover, Travel FX allows itself five working days before filing a claim with Royal Mail, and the latter requires up to 30 working days to investigate.
You cannot intervene because Travel FX, like the sender, is a client of Royal Mail, not you.
Other currency exchanges that I looked at have the same T&D to deliver the house. According to the consumer lawyer Gary Rayruct, this is potentially in violation of the 2015 consumer law.
The law owns a merchant, and not a company for delivery legally responsible for ensuring that goods and services reach the destination. According to Rayruct, there is an exception for the “proposal” of the currency, there is a legal difference between the “proposal” and “delivery”.
Travel FX admitted to me that there is an “argument” around the interpretation of the law, but said that “a client has always been a priority.”
“Unfortunately, the Royal Mail investigation in this case took more time than usual that, as we agree, it disappears the client for us,” the representative said.
It is noteworthy that Travel FX was able to return you within three days after my intervention and 74 days after you placed the order.
Royal Mail did not answer my request for a comment. Given these risks of home delivery, I will guarantee that I will buy the currency personally.
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