Mayor says Toronto’s transit safety plan to ‘make real difference’

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The City of Toronto has announced a transit safety plan that includes 160 additional TTC staff and management.

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The plan builds on the recent commitment to implement Toronto Community Crisis Services (TCCS) crisis worker teams in TTS subway platforms along the U line of Line 1, between Spadina and Bloor-Yonge stations.

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Beginning November 15, these teams will be available 24/7, providing dedicated support to riders in need of mental health support.

Crisis teams can be reached through the SafeTTC app, by speaking with a TTC employee, or by calling 211.

In making an announcement this week, Mayor Olivia Chow said the safety improvements were made possible by a $31 million investment in the 2025 budget.

“Our investment in resources and our continued focus on safety brings real benefits to riders and employees,” Chow said in a statement. “We are committed to making sure every Torontonian feels safe on our transit network every day.”

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The TTC Public Safety, Security and Welfare Plan 2024-2028 was approved this week by the TTC Council.

“By listening to our community and responding to feedback, we are building a transit system that puts people first,” TTC Chairman Jamaal Myers said in a statement.

“The downward trend in crime and increased security resources is a testament to our proactive approach to TTC safety. Our partnerships and investments are delivering results.”

The plan includes 160 additional TTC officers and managers at stations and on platforms compared to 2023, 137 TTC special constables, 111 provincial crime officers and 13 provincial crime officers.

Also on hand will be Streets to Homes program staff, LOFT's multi-disciplinary community outreach team, and public safety ambassadors.

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COMMITMENT TO TTC CUSTOMERS

“The Public Safety, Security and Well-Being Plan is our commitment to our customers and employees that safety and security are our cornerstone,” TTC CEO Mandeep S. Lali said in a statement.

“We've expanded our visible teams, improved incident response and strengthened social support. The data shows our approach is working, and we'll continue until every customer feels safe on every trip.”

City officials say crime has hit a three-year low since implementing the multidisciplinary approach, with crimes against customers down 28% since December 2022 and crimes against employees down 38% since January 2023.

It also claims that customer satisfaction with personal safety has increased from 57% to 64% between 2023 and 2025, and security-related customer complaints have dropped by 56% since January 2023, returning to pre-pandemic levels.

Overall satisfaction with the TTC increased from 72% in July 2025 to 75% in August 2025, and use of the SafeTTC app increased 9% from July 2025.

The TTC system is now monitored by more than 32,000 cameras.

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