Some users have complained that faulty devices keep them awake for hours. Others complained when they woke up in the middle of the night. wet with sweat.
Even more basic functions such as alarmswas unable to operate when Eight Sleep's servers went down.
Eight Sleep will offer local control
Eight Sleep co-founder and CEO Matteo Franceschetti addressed the issues via X on Monday:
An AWS outage since yesterday evening has affected some of our users, disrupting their sleep. This is not the experience we want to provide and I want to apologize for that.
We are taking two main actions:
1) We are restoring all functionality as AWS returns. All devices are currently working, but some are experiencing delays in processing data.
2) We are currently securing your Pod from failure and will be working tonight, 24 hours a day, 7 days a week until this is done.
Monday evening Franceschetti said that “all functions must work.” On Tuesday, the company began providing an offline mode that works via Bluetooth when Eight Sleep's servers are down. Edge reported today.
“During an outage, you can still open the app, turn the Pod on/off, change temperature levels, and level the base,” Eight Sleep co-founder Alexandra Zatarain told the publication.
Eight Sleep users are relieved to learn that the company is making its products usable during internet outages. But many also wonder why Eight Sleep didn't implement local controls sooner. This is not First shutdown of Eight Sleepand users may also face personal Wi-Fi problems. And there is an obvious benefit to the user in being able to control the height and temperature of their bed without the Internet or in case Eight Sleep ever goes out of business.
However, for Eight Sleep, making flagship features available without an app and still making enough money isn't easy. Without forcing people to connect their Eight Sleep devices to the network, Eight Sleep will have a harder time convincing people that signing up for Autopilot should be mandatory. High prices for Pod hardware will discourage people from making multiple or frequent purchases, making alternative, more frequent revenue streams key to the 11-year-old company's survival.
After the June crash, user Eight Sleep stated that the company told him it was operating offline. This week's problems with AWS appear to have accelerated efforts so users won't lose sleep during the next outage.
