The Quebec Superior Court has given the green light to a class action lawsuit against Rogers and its subsidiaries Fido and Chatr in connection with the April 2021 nationwide power outage.
Law firm Lex Group headquartered in Quebec. published a notice regarding the approval of the lawsuit, and several Rogers customers received text messages notifying them of the resolved class action. Some recipients have taken to social media to ask whether the text is a scam – which is understandable given how scams are common these days and how often do we see outage fraud.
The lawsuit alleges that class members suffered damages due to a service outage that occurred on Rogers' wireless network beginning on April 19, 2021, according to the notice. This should not be confused with the infamous July 2022 outage that knocked out Rogers' wireless and internet service for several days across Canada..
Screenshot of the lawsuit message sent to Rogers customers.
If the claim is successful, class members may be entitled to compensation, including reimbursement of service or subscription fees and other compensatory and/or punitive damages. It's worth noting that class members do not have to pay attorney's fees – instead they are taken from the damages awarded in the class action, or Rogers may have to pay the fees if the court rules.
There is nothing you need to do at this time (unless you want to be excluded from the class action). The next step in the claim will be a trial to determine the validity of the claims. Those who wish to be excluded from the class action must notify the Clerk of the Superior Court of Quebec for the District of Montreal by November 23, 2025.
Rogers did not respond to MobileSyrup's request comments before publication.
Shutdown took place on April 19, 2021and the next day Rogers restored service to most customers. This has impacted wireless calling, SMS and data services. At that time Rogers Blamed Ericsson software update for failureand this offered invoice credits to affected customers.
Source: Lex Group
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