Our MG5 The electric car is dangerously out of control, but MG won't do anything about it.
The car experienced a power failure after we used the charger in motorway service station.
He did not react to any actions, including the power button, so we called AA. The patrolman managed to start it, after which he decided to give him a test drive. My family was onboard how it rained.
When he put the car in reverse, the car jerked forward and did not stop when he hit the brake. He crashed into an air defense van and his tires began spinning and smoking as he tried to accelerate.
We all managed to get out of the car, and the patrolman eventually managed to turn it off from the outside. We were told it was unsafe to drive.
AA arranged transport to take it to the dealership and paid for the repairs, which cost £2,500. The patrol van was also damaged.
The dealer was investigating the fault for which we were being charged £500 but I didn't find anything. The MG has closed the case and insists that we request further investigation at our own expense.
Six weeks have passed and the car is still in the dealership. We don't want to drive it until we know it's safe, but we can't afford to keep paying for investigations.
AB, East Lothian
You're not the only MG owner whose car seems to have failed. One man was forced him to drive his car into a police van after his brakes failed.
I asked AA to send me a technician's report confirming that the car “jumped forward” when going into reverse.
It's no surprise that you don't want to drive it until you figure out what's wrong, and since the car is still under warranty, you don't want to spend your money on fixing the problem.
MG Motor UK seems surprisingly unfazed by the damage that can be caused by an out-of-control electric vehicle. Although the dealership recommended that MG's technical department review the case and issue recommendations, MG closed it instead.
MG, when you complained, you simply apologized for the “inconvenience.”
He ignored my questions about whether the dealer's requested inspection was completed before the case was closed and how many power surge or loss incidents he was aware of.
However, they quickly commissioned another, more detailed study of the car and conducted a 25-mile test drive after using a number of public charging stations. You were not charged for this test and will not be billed for the previous one.
It said: “MG is treating all areas where there could potentially be a fault as a priority. No faults were found with any relevant on-board equipment or the ability to charge the vehicle using the various systems on the vehicle.”
“MG and the dealership have carefully examined the vehicle and have concluded that there was an error unrelated to the vehicle. We will continue to support the customer with information and advice.”
This puts you in a difficult position. Your car is found to be in good working order, but you have lost confidence in it. So you decide the best option is to sell.
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